11/21/2023 0 Comments Chatbot companies platform![]() “As an educator who collects examples of AI snake oil to alert students to all the harmful tech that’s out there, I thank you for your outstanding service,” Arvind Narayanan, an associate professor of computer science at Princeton University, tweeted on Tuesday in response to Lemonade’s tweet about “non-verbal cues.”Ĭonfusion about how the company processes insurance claims, caused by its choice of words, “led to a spread of falsehoods and incorrect assumptions, so we’re writing this to clarify and unequivocally confirm that our users aren’t treated differently based on their appearance, behavior, or any personal/physical characteristic,” Lemonade wrote in its blog post Wednesday. Others dismissed the company’s tweets as “ nonsense.” Some Twitter users were alarmed at what they saw as a “dystopian” use of technology, as the company’s posts suggested its customers’ insurance claims could be vetted by AI based on unexplained factors picked up from their video recordings. The deleted tweets, which can still be viewed via the Internet Archive’s Wayback Machine, caused an uproar on Twitter. Lemonade, the online insurer, surges in Wall Street debut Westerville, Ohio/United States: June 2020: Lemonade Insurance IPO Stephanie L Sanchez/Shutterstock Those now-deleted tweets had said, among other things, that the company’s AI analyzes the videos that users submit when they file insurance claims for signs of fraud, picking up “non-verbal cues that traditional insurers can’t, since they don’t use a digital claims process.” On Twitter and in a blog post on Wednesday, Lemonade explained why it deleted what it called an “awful thread” of tweets it had posted on Monday. Yet less than a year after its public market debut, the company, now valued at $5 billion, finds itself in the middle of a PR controversy related to the technology that underpins its services. And it has raised hundreds of millions of dollars from public and private market investors, in large part by positioning itself as an AI-powered tool. It touts friendly chatbots like AI Maya and AI Jim, which help customers sign up for policies for things like homeowners’ or pet health insurance, and file claims through Lemonade’s app. A key part of insurance company Lemonade’s pitch to investors and customers is its ability to disrupt the normally staid insurance industry with artificial intelligence.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |